(SDI-Service Desk Foundation Qualification) and 1800+ Exams Preparation Program

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SDI-Service Desk Foundation Qualification

Last Update Time:

Jul 8, 14


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Overview of QQ0-401 certification exam

The exam number is QQ0-401 and the exam name is SDI-Service Desk Foundation Qualification. This exam was available in English. The QQ0-401 exam is administered at Pearson VUE centers worldwide. The exam is valid towards the HDI certification. The exam tested a participant's understanding of basic concepts, including best practice for handling phone calls, establishing effective relationships with the customers, responsible team behavior, best practice when writing e-mail, practice for helping an emotional caller and the time to escalate an incident to a manager. You can find more resources on the website of HDI.

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