The exam number is QQ0-400 and the exam name is HDI Qualified Customer Support Specialist. This exam was available in English. The QQ0-400 Testing will be administered via Pearson VUE. The QQ0-400 exam tested a candidate's knowledge of logging all incidents, practices to use when assisting an emotional caller, operational level agreement, reason for demonstrating confidence, incident management, the concept of providing consistent service, characteristic of a successful team, practices to use to disengage from a customer, reason for using paraphrasing and using proper grammar and spelling when documenting incidents. You can find more resources on the website of HDI. No training courses are available for this HDI certification exam now.
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I was incredibly depressed after my first attempt at the HDI QQ0-400: HDI Qualified Customer Support Specialist exam. So much of the material was unfamiliar to me and the time constraints made me freeze up on the questions that I did understand. I ended up failing the first attempt at the HDI QQ0-400 exam. I used TestsForge to help me prepare for the second attempt, and I ended up doing much better! The guide showed me the aspects of the material that I needed to review and helped me learn how to relax during a timed exam. The second time through, I scored a 95% on the HDI QQ0-400 exam.
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