(HDI Qualified Customer Support Specialist) and 1800+ Exams Preparation Program

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HDI Qualified Customer Support Specialist

Last Update Time:

Jul 8, 14


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Overview of QQ0-400 certification exam

The exam number is QQ0-400 and the exam name is HDI Qualified Customer Support Specialist. This exam was available in English. The QQ0-400 Testing will be administered via Pearson VUE. The QQ0-400 exam tested a candidate's knowledge of logging all incidents, practices to use when assisting an emotional caller, operational level agreement, reason for demonstrating confidence, incident management, the concept of providing consistent service, characteristic of a successful team, practices to use to disengage from a customer, reason for using paraphrasing and using proper grammar and spelling when documenting incidents. You can find more resources on the website of HDI. No training courses are available for this HDI certification exam now.

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