The exam number is QQ0-200 and the exam name is HDI Qualified Help Desk Senior Analyst. This exam was available in English. To register for a HDI exam online, visit Prometric or VUE. Among the items that will be presented on the QQ0-200 exam are as the following: reasons for having policies for data security, tools used to capture metrics in a support environment, method for ticket monitoring, qualities required for effective leadership, ways to demonstrate confidence, techniques for communicating cross culturally, characteristics of a strategically-thinking help desk, characteristics of active listeners and characteristic of critical thinkers. The exam is valid towards the HDI certification. No information is available for the exam length and number of questions.
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