The exam number is QQ0-100 and the exam name is Help Desk Analyst (HDA). This exam was available in English. Candidates who earn a passing score on the QQ0-100 exam and meet all other requirements will earn the HDA certification. Several topics will be tested on the QQ0-100 exam, including: benefit of using a web site for reference, the circumstances appropriate to use open questions, the importance to have documented processes and procedures, topologies used to provide interconnectivity, techniques that optimize talk time, benefits of teamwork, network administrator's skill set, characteristics of unsuccessful teams and purpose of an annual (periodic) survey. This exam in intended for analysts wanted to develop the foundational knowledge of help desk and support center operations. You can find more resources on the website of HDI..
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