The Exin ITSM20F.EN: IT Service Management Foundation based on ISO/IEC 20000 exam is a prerequisite for the XIN Certified Integrator Secure Cloud Services certification. Additionally, passing the exam is required for anyone wanting to continue their studies and earn the IT Service Management Associate, IT Service Management Consultant Manager, or IT Service Management Auditor certifications.
Candidates seeking to pass the exam will need to be comfortable with describing the primary concepts for IT Service Management and will need to understand how IT Service Management relates to other areas of information management. Exam participants should have a special emphasis on concepts relating to the Service Management System (SMS) and service management processes, such as the core concepts and terms associated with IT Service Management based on ISO/IEC 20000: 2011. Qualified candidates will have an understanding of the skills needed to participate in organizational teams within Service Management.
The exam contains 40 questions. Candidates must earn a 65% or better on the exam in order to pass. To achieve this task, candidates should be able to pass at least 26 of the 40 questions.
During the exam, candidates will be tested on their knowledge of the core concepts relating to Service Management as well as the core concepts relating to quality frameworks. Candidates will also be tested on their knowledge of the application of the PDCA cycle and high-level concepts relating to service design and transition. The objectives, activities, and quality requirements that are associated with the service management process will also be tested.
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