(ITIL® Foundation (Syllabus 2011)) and 1800+ Exams Preparation Program

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ITIL® Foundation (Syllabus 2011)

Last Update Time:

Jul 4, 14


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Overview of ITIL-F certification exam

Passing the Exin ITIL-F: ITIL® Foundation (Syllabus 2011) exam is essential for any professional who wishes to ultimately obtain the certification of EXIN Certified Integrator Secure Cloud Services. Organizations typically hire those who have passed the exam and completed the additional certification requirements so that they can have employees who have demonstrated the advanced performance and cooperation that ITIL skills bring to the work environment. The exam is intended for IT employees and professionals who wish to demonstrate their understanding of IT Service Management. Appropriate candidates include business managers, business process owners, or IT professionals who work in an organization that utilizes ITIL in their operation.

Completion of the exam requires candidates to answer 40 questions. The lowest possible passing score on the test is a 65%. This will require candidates to answer at least 26 of the questions correctly.

During the exam, candidates will be tested on service management as a practice. Candidates will also have their knowledge of the ITIL service lifecycle tested. Successfully passing the exam will require candidates to have a thorough knowledge of general concepts, definitions, key principles, and models associated with ITIL. Exam participants should also be aware of the selected processes, functions, and roles that are relevant to ITIL. Additional concepts on the exam include technology, architecture, competence, and training.

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