The HP2-N31 Selling HP BSM Solutions exam will test knowledge of HP Software Business Service Management products and solutions, as well as industry standard and effective sales techniques and methods of conveying benefits and capabilities. Sales professionals who sell these products and solutions based on customer business requirements are commended to take this exam.
50 multiple choice questions will be asked on this exam. Participants will receive 75 minutes to answer all questions to the best of their ability. To review exam topics and learn about exam content, candidates are recommended to take advantage of the training courses and other resources offered exclusively through HP. A score of 70% or higher must be earned on this exam to receive certification.
Professionals must be able to describe common business challenges associated with BSM, specific to application performance, systems, and network management, articulate key HP value statements, describe key customer personas, effectively convey the features and capabilities of BSM solutions, qualify the solution and solve customer problems, and describe best practice sales approaches.
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