HP channel partners and employees should consider taking the HP2-H27 Servicing HP Desktops, Workstations, and Notebooks exam if they have knowledge and experience in this specialized field of IT. That exam will consist of 50 multiple choice questions; participants will receive 75 minutes to complete the exam.
Before taking this exam, it is recommended that candidates have at least six months’ experience supporting industry standard desktops, workstations, and notebooks, and earn the CompTIA A+ certification. Training courses, documentation, and more are available to help candidates prepare for this exam.
Candidates should be aware of HP service basics, such as warranty and replacing parts, and should have a firm grasp on HP product technologies, including CPUs, memory, storage, networking, and security. Participants should also be able to perform diagnostics and troubleshooting and service HP products for common repair, notebook repair, and desktop and workstation repair issues. Participants must earn a minimum score of 70% to pass.
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