Technicians that are familiar with and/or working with the HP Service Manager 9.x software will want to take the HP0-M43: HP Service Manager 9.x Software certification exam. Those that have already been demonstrating the software and/or performing Proof of Concept and also plan on being able to implement and configure and also manage this software under their direct senior consultant's supervision that also have at least three months prior experience are excellent candidates for this exam. Examinees will need to answer the 70 exam questions to a minimum of 72 percent accuracy to pass this exam.
There are nine separate sections that examinees will be tested on. Exam participants will be asked to list, describe and also identify many of the items that they have/had been working with and are knowledgeable about. Some of those are as follows:
LISTING the functions and servers; functions and client types; listing and describing integration technologies and employee Self-Service functions
DESCRIBING client installation; the purposes of SM.CFG and SM.INI and LW-SSO and what log files are used for
IDENTIFICATION Of RDBMSs; and description of supported processes in Service Manager 9.x; the proper migration tools and upgrade/migration paths to Service Manager
This does not really begin to completely list everything that exam participants are tested on when taking HP0-M43 although it does give participants something to work from and with.
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