The HP0-286 HP OpenView Service Center 6.x exam is a 2 hour exam with 75 multiple choice questions. It is an ideal option for professionals with at least three months’ experience as a support engineer or implementation consultant using OpenView technology. Participants must earn a passing score of 70% or higher to obtain the AIS certification in OpenView Consolidated Service Desk.
Before taking this exam, however, candidates must first earn the ITIL Foundations certification. Four instructor-led training courses are offered that provide an introduction of OpenView Service Center and cover the essentials, tailoring, and system administration aspects of it. Other reference materials are also available online.
To succeed on this exam, participants must be able to explain basic concepts and understand the fundamental components of a ServiceCenter architecture. Candidates must able to carry out a complete ServiceCenter solution implementation and should be able to install, configure, and maintain the ServiceCenter product. Operational, troubleshooting, and administrative tasks will also be covered.
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