The exam number is HD0-400 and the exam name is HDI Qualified Customer Support Specialist. This exam was available in English. The HD0-400 exam will require candidates be able to deal with an abusive customer, use a standard greeting when answering telephone calls, use silent time effectively, use customer satisfaction surveys, underhand the actions to take when sharing a workspace, understand the reason why Support Centres have security policies, demonstrate confidence over the phone, maintain confidentiality in the workplace, escalate an incident to a manager, provide consistent service and deal with stress. The HD0-400 HDI: Qualified Customer Support Specialist exam is available at the Pearson VUE Testing Centers worldwide. No training courses are available for this HDI certification exam now.
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