The exam number is HD0-300 and the exam name is HDI Help Desk Manager. This exam was available in English. The exam is valid towards the HDI HDM certification. The exam is intended for managers who have 3 to 5 years of experience and be responsible for day-to-day operations. For this exam, professionals should be able to demonstrate knowledge of service parameters addressed in a Service Level Agreement, realization of an employee's potential, technologies enabling Help Desks to achieve their performance goals, ways to understand and value cultural difference, encouraging Help Desk analysts to keep current with industry developments, reasons for a reduction in call volume, how to improve communication supporting someone from a different culture, functions of an effective support organization in managing unresolved support issues, benefits of mentoring programs and what addressed in a support center's marketing plan. You can find more resources on the website of HDI.
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