(HDI - Qualified Help Desk Senior Analyst) and 1800+ Exams Preparation Program

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Exam Title:

HDI - Qualified Help Desk Senior Analyst

Last Update Time:

Jul 1, 14


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Overview of HD0-200 certification exam

The exam number is HD0-200 and the exam name is HDI - Qualified Help Desk Senior Analyst. This exam was available in English. This exam was available at one of our 3400+ Pearson VUE Authorized Centers world wide. To successfully complete this exam, candidates should be knowledgeable of most common self-help technologies, common reasons for having policies for data security, recording and analyzing customer complaints, advantages of outsourcing, demonstrating confidence when on the telephone, characteristics of effective leaders, calculating the percentage of abandoned calls, purposes of an on-going survey, common infrastructure components found in a Help Desk, setting up a service continuity site and benefits of having service continuity sites. You could register the exam by Pearson VUE and find more resources on the website of HDI.

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