The exam number is 642-321 and the exam name is Help Desk Analyst. This exam was available in English. Candidates should have foundational knowledge of actions reflected a supportive help desk environment, media used to conduct surveys, benefit of purchasing a knowledge database, common type of network problems, primary role of support service, policies assisted analysts with managing the time, number one goal of support services, key strengths of critical thinkers, techniques of active listening and benefits of teamwork. This HD0-100 Help Desk Analyst exam was related the HDI certification.
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