Candidates seeking the Cisco IP Telephony Support Specialist certification were required to complete the 9E0-441 IP Telephony exam until it was replaced by the 642-443 CIPT exam. Candidates taking the 9E0-441 exam also fulfilled requirements for the Partner IP Telephony Specialization.
The 9E0-441 exam was 90 minutes in duration. During this time, candidates were tested on their understanding of Cisco CallManager, including their knowledge of functionality, cluster communication, Intra-Cluster Communication, clustering options, and Cisco AWID components. Participants were also required to demonstrate that they understood installation procedures relating to Cisco CallManager. Other to topics on the 9E0-441 exam tested a candidate's knowledge of Cisco Catalyst Switches, Cisco Access Gateways, and Cisco IP Phones.
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