Cisco’s 646-171 SMBAM exam was designed for SMB Account Managers, testing their knowledge and abilities regarding basic customer service requirements. This exam was retired in 2009, but consisted of between fifteen and twenty-five multiple-choice questions that focused on identifying market trends, customer requirements for future business growth, and network security requirements. Exam sections covered the capabilities and benefits of Cisco SMB Solutions as would benefit a customer’s needs. Test takers were required to describe the full range of the benefits garnered by Cisco SMB solutions, the positioning of switches in the solution, and were also to use Quote Builder in order to create hypothetical NTE price quotes for customers. There were also questions regarding post-sales service, a vital component of business relationships.
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