(CRMAM) and 1800+ Exams Preparation Program

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Jul 7, 14


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Overview of 646-096 certification exam

Although it was retired in 2008, the 646-096 exam covered the integration application, Cisco CRM Communications Connector, and general information on Cisco CallManager Express and Microsoft CRM. The CRM Express allowed managers to understand and deliver easy to install integration of products. Test sections covered important topics such as identifying customer requirements which would benefit from CallManager Express would be useful, the customer’s business needs that could be met with CRM, the benefits of integration, including the features of Cisco middleware, and estimating cost to the customer. This exam consisted of between 45 and 55 multiple-choice questions, in which the candidate had a 60-minute time frame for completion.

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