Cisco 

642-242

 (Unified Contact Center Enterprise Implementation) and 1800+ Exams Preparation Program

Exam Code:

642-242

Exam Title:

Unified Contact Center Enterprise Implementation

Last Update Time:

Jul 1, 14

Language:

English
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Overview of 642-242 certification exam

The 642-242 exam is focused on Unified Contact Center Enterprise Implementation or UCCEI. It gives individuals taking the test a full 90 minutes to answer all of its questions which can range in number from 65 to 75. For registration, go to Pearson VUE, and be aware that this exam is only offered in the English language.

In order to successfully complete this exam, individuals taking it should be able to describe in detail the fault tolerant characteristics of the Cisco Unified CCE solution, the process of installation for Cisco Unified ICM components of the Cisco Unified CCE solution, the processes of configuration and installation of a Cisco Unified IP IVR PG, the process of configuration for the purpose of integrating the Cisco Unified Communications Manager with the Cisco Unified CCE solution, the process of configuration for the purpose of integrating Cisco Unified ICM with the Cisco Unified CCE solution, and the Call Flow Scripting process in Cisco Unified ICM for the Cisco Unified CCE solution.

The courses that are suggested for those preparing for this exam are the Deploying Cisco Unified Contact Center Enterprise (DUCCE) course and the Administering Cisco Unified Contact Center Enterprise (AUCCE) course. It is possible that there are other courses out there that could help individuals to adequately prepare for this exam, but these are the authorized, recommended ones. Whatever forms of exam preparation an individual chooses, preparation is definitely necessary for successful completion of this exam.

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