(Unified Contact Center Enterprise Design) and 1800+ Exams Preparation Program

Exam Code:


Exam Title:

Unified Contact Center Enterprise Design

Last Update Time:

Jul 8, 14


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Overview of 642-241 certification exam

The best measure for determining an individual's understanding of design considerations and guidelines when it comes to deploying Cisco Unified Contact Center Enterprise (Unified CCE) solutions is the 624-241 UCCED Unified Contact Center Enterprise Design Exam. The information covered by this exam can be divided into several major headings and then many subheadings beneath each of these major headings.

The major headings are the Cisco Unified CCE solution's features and functionality, the design considerations that pertain to Cisco Unified Communications Manager in a Unified CCE solution, considerations of network design in a Cisco Unified CCE solution, design considerations with regard to Cisco Unified ICM in a Cisco Unified CCE solution, and sizing process for Cisco Unified CCE components and contact center resources.

Test takers getting ready to face this exam would do well to take both the Deploying Cisco Unified Contact Center Enterprise (DUCCE) course and the Administering Cisco Unified Contact Center Enterprise (AUCCE) course. Whatever courses or other study resources you might select, remember that the sole source of authorized Cisco training courses is Cisco Learning Partners. Their courses are run by Certified Cisco Instructors, so you know that you are learning from the very best. In addition to the available relevant courses, there are numerous Cisco titles to choose from in the Cisco Marketplace Bookstore.

This exam has 75 to 85 questions and is scheduled to last for 90 minutes. It is offered in English, and you can register for it through Pearson VUE.

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