The 640-461 Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 exam is a 90 minute exam with 60-70 multiple choice questions. It is a requirement to obtain the CCNA Voice certification from Cisco, and will cover the design, implementation, and maintenance of Cisco Unified Communications solutions.
For this exam, candidates should have experience working with technologies such as Cisco Unified Communications Manager, Cisco Unified Presence, and Cisco Unity Connection. To supplement this on-the-job work experience, candidates can take the Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 training course to prepare for this exam.
Five topics will be covered on this exam: the characteristics of a Cisco Unified Communications solution, including call signaling and media flows and the quality implications of a VoIP network; provisioning end users and associated devices; configuring Voice Presence and Unified Presence; maintaining the solution; and providing end user support.
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