The 6209 Avaya Aura® Contact Center CCT and Multimedia Implementation exam is one of many exams students and professionals can take to secure an Avaya Certified Implementation Specialist (ACIS) certification. Candidates taking this exam should be proficient in implementing and administering Avaya Aura Contact Center Communication Control Toolkit (CCT) and multimedia products; holders of this certification will work primarily with CCT.
The test will cover all aspects of implementation, installation, configuration, and troubleshooting, including components of the architecture, CC Manager, outbound campaign configuration, web communications, and general administration of CC Multimedia. Avaya offers two comprehensive training courses that will prepare candidates for the exam.
Before taking this exam, candidates are recommended to have familiarity with Microsoft Windows servers and experience with basic installation, configuration, and troubleshooting tasks, as well as maintenance tools and software loads. One to two years of experience is preferred.
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