Avaya’s 3101 exam (Avaya Aura Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting) is the second of two exams that must be passed in order to earn the ACSS certification in Aura® Communication Manager and CM Messaging – Embedded. Candidates can take this exam upon passing the 3100 exam; they are recommended to have at least two years of experience working with the Aura Communication Manager and CM Messaging line of products.
To pass this exam, candidates should know how all installation and configure procedures and should be able to troubleshoot the implementation and resolve customer technical issues. Administration of various intermediate to advanced configurations will also be tested.
Three online training courses can be taken to prepare for this exam. Although not required, they will go over all products, architectural components, concepts, and procedures that will be tested on the exam and required to know for certification involving the administration, maintenance, and troubleshooting of Aura Communication Manager.
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